Working Hours Mon to Fri - 10.00 AM to 7.00 PM
Sat - 10.00 AM to 4.00 PM
Call Us +233 244-242-342 / +233 509-267-889
Email Us

Terms & Conditions

1. Payments:
You are kindly requested to make payments in full no later than the day of travel.
Payments can be made by bank transfer (note: transferred payments should reflect in our account before start of rental period).
Secondly: cash in Ghana: To be deposited in our Cedi account at any Ecobank or Zenith branch (cash payment to be made not later than the day of travel).

2. Fuel:
Fuel expenses are not included. The renter is expected to buy fuel whilst traveling. Cars depart with a full tank. Please kindly return the car with the same level of fuel.
Please note; do not pay the driver to fill the tank. Fill it in person. If the renter cannot return with the driver on a journey please you are advice to call the office line for proper arrangement. Anything outside this agreement is treated as violation and will be treated as such.

Since our rental station is based in Sunyani we charge additional fuel expense in case you wish to be picked up or dropped off outside Sunyani.

3. Driver / Tour guide

Car rental services include a driver and his expenses.
Our drivers are well experienced and frequently tour the country. They are familiar with local languages, hotels, guesthouses and restaurants in the country. You will find our drivers very friendly, helpful and always ready to assist you in finding interesting sights and places. You can fall back on a knowledgeable and friendly driver / tour guide.

Our drivers are familiar with most of the routes, places and sites in Sunyani and the rest of Ghana, but should the driver not be familiar with a place, you can of course assist if you have a road map. Nevertheless, it is important to note that Ghanaians are not usually experienced roadmap users.
Furthermore drivers have reasonable English language skills and they also speak one or more of the local languages, such as ‘Twi and Fante etc.

4. Drivers’ allowance

The daily allowance for the driver is Ghc 20.00 that is for a return journey within 10hrs. However, do feel free to invite the driver for a drink if you wish to do so.
Please note: If its is not a return journey the renter is required to provide accommodation and dinner for the driver for the period which you are away.

5. Driving style:

Traffic in Ghana can be quite busy and chaotic. Over-speeding is a problem, especially on the main roads. Ghana-Car-Rental drivers are selected and trained in safe driving practices. However if you have any concerns about their driving style do not hesitate to share these with them (in case of over speeding or unsafe overtaking). However, if your comments do not seem to come across, please contact us immediately.

6. Police barriers:
Along Ghana’s roads you will run into a number of police stops. In case your car gets stopped it is recommended to let the driver deal with the authorities. If the driver is being fined (for example for over speeding) it is the drivers responsibility to pay the fine unless probably you requested for that.
Please Note: Apbis car rental service is not responsible for any toll booth fee paying and is the sole responsibility of the renter to make all the toll booth payments during the journey

7. Repairs:
In case of an incidental breakdown, we kindly appeal to visitors to make payment for small repairs. Note: The cost usually doesn’t exceed Ghc 200.00. We guarantee to reimburse these expenses upon return in Sunyani.
Though it is usually easy to fix car breakdowns, we advice you to charter a taxi if the car cannot be repaired on the spot (taxi expenses will be refunded if they don’t exceed Ghc 50.00).The car will follow you to your next destination as soon as it is fixed. In case of any serious faults that cannot be repaired the same day, we will arrange a replacement of your vehicle as soon as possible.

In summary: Cost of repairs and maintenance are the responsibility of the car owner and/or ‘APBIS Car Rental’. The party renting the vehicle will pay the fuel, drivers feeding fees & the agreed amount of daily rent only. Any advanced cost for damages or technical problems will be refunded (in cash) upon return in Sunyani.

8. Traffic:
In general traffic, in sunyani, Kumasi and other cities in Ghana, is a bit busy and chaotic. You will find the road traffic rules and regulations quite different from what you are used to. Furthermore always be aware that cars in general do not give way to pedestrians. So, if you need to cross a busy street, you should at least make a gesture to attract the attention of the drivers. When you ride a bicycle, beware of taxi’s and small buses, as they can suddenly stop or park to pick up passengers.

Due to limited streetlights, no streetlights or trucks being stranded on the road it is not adviseable to travel long distances after the dark.

9. Contact:
For more information or to raise an issue; please call: 00233 (0)244242342/0507860068.
We advise you to save your driver’s telephone number to make communication easy.

10. Insurance

Please note that we are not responsible for any medical expenses, damaged luggage or loss of valuables during the trip or car rental period. We strongly advice travellers to Ghana to take out an insurance policy covering accidents, repatriation, theft, medical expenses etc.

11. Cancellation

Bookings can be cancelled without penalty up to 1 week in advance. If cancelled within the week prior to the rental period or during the rental period we would need to charge 2 days car rent.

Apbiscompany Ltd and car rentals services is a limited liability company own by ‘Bismark Opoku-Bakye and Emmanuel Adu-Poku. We are reliable and flexible rental company with much experience in Ghana. We are always ready to serve and provide quality service to our valuable client . Please do not hesitate to give any feedback of anything we do that you are not happy and we promise to treat it with much attention to make our services better because we believe in voice of customers.